Reading Mail

Table of Contents

Introduction
What's new in Vers 2.0

Installing

Setting up for AOL
Install from Windows
Install from Macintosh
Deleting AOL
Backing up AOL

First Time Sign On

Add Local Access No.
Location Screen
Add Number Screen
Select Country Screen
Retrieve Access Nos.
Select Access Nos.
Sign On Screen
Anywhere Surcharge

Location Options

Setup Locations Screen
Add...Dial up location
Add...Access number
Add Number... Screen
Add Custom Number

Preferences

File Cabinet
Confirmations
Sounds
Sort by
Privacy Preferences

Instant Messages (IM)

Incoming IMs
Send IM screen
IM (Inst Msg) Screen
Active Sessions
Message Field
Text Entry Field
Send
New and End

Buddy List

Setup tab
Add a Buddy
Add a Group
Delete Buddy or Group
Rename Buddy or Group
Online tab
Active IMs
Online Buddies

Online Mailbox

Command buttons
Options menu

Reading E-Mail

Command Buttons
Left Arrow
Reply Button
Forward Button
Delete Button
Save Button
Edit menu
Options menu
Embedded images
Attached files
Rich text
Official AOL Mail
Truncation of messages
Date/time display
Searching for text

Writing E-Mail

Writing a New Message
Edit Menu
Options Menu
Signature Menu
Palm Address Book
Reply and Forward Mail
Deleting Mail

File Cabinet

Saved Tab
Sent Tab
Waiting Tab
Read Button
Delete Button
Write Button
Reply Button
Forward Button
Send Button
Edit Button

Auto AOL

Setting Auto AOL
Running Auto AOL
Nothing to Retrieve
If Auto AOL fails

Troubleshooting

FAQs
Technical support

Index

Copyright Information

## Reading E-Mail

You can read messages from any tab in your Online Mailbox. To read a message, highlight the message and tap Read, or, double-tap the message. If the message extends below the screen, a scroll bar appears on the right. To scroll the message, tap the up or down arrow, or in the area above or below the slider.

### Command buttons

The following commands are available by tapping the command buttons at the bottom of the screen.

#### Left Arrow

Returns to the tab where the message is listed.

#### Reply Button

You can reply to any message you have read in your Online Mailbox or from the Saved tab in your File Cabinet. In your response, you can quote part or all of the original message to remind the recipient(s) of the context of the original message.

1. From the File Cabinet: tap the Saved tab, highlight an e-mail and then tap the Read button, or, double-tap the e-mail; or
   From the Online Mailbox: tap either the New Mail, Old Mail, or Sent Mail tab, highlight an e-mail and then tap the Read button, or, double-tap the e-mail.
2. To quote part of the original message, drag the stylus across the text you want to appear in your response.
3. To quote the entire message (including headings), choose Select All from the Edit menu.
4. Tap Reply.
5. Tap Sender or All; the Write Mail screen displays.
   - The To field will be pre-filled with the sender's screen name if you selected Sender; it will be pre-filled with the screen names of all original recipients if you selected All.
   - The Subject will be pre-filled with "Re:" plus the subject of the original message.
   - Your cursor will be in the Message field. Enter your reply; if the reply extends beyond the screen limit, additional lines to write on and a scroll bar appear.
6. Send Later: If you create the reply offline, you can place the message in the Waiting tab by tapping Send Later on the Write Mail screen. You can also use the Send Later button online.
7. Send Now: If you are online, you can send the message immediately by tapping Send Now. This option is not available if you are offline.

#### Fwd Button

You can forward any message you read in any tab of your Online Mailbox or from the Saved tab in your File Cabinet. As with your desktop AOL application, the original message will be appended to the message body. You can quote specific text from the original message to comment on by highlighting the text before you tap Fwd.

1. From the File Cabinet: tap the Saved tab, highlight an e-mail and then tap the Read button, or double-tap the e-mail; or
   From the Online Mailbox: tap either the New Mail, Old Mail, or Sent Mail tab, highlight an e-mail and then tap the Read button, or double-tap the e-mail.
2. If you don’t want to quote, proceed to the next step.
3. If you want to quote part of the message, drag the stylus across the text you want to appear in the forwarded message.
4. Tap Fwd; the Write Mail screen displays.
5. The To: field will be blank. Tap directly on (the To: button) to display and enter an e-mail address from your Address Book, or tap in the To: field to enter an address manually.
6. The CC: field will also be blank. If you want to forward a copy to other recipients, enter an e-mail address from your Address Book, or tap in the field to enter an address manually.
7. The Subject is pre-filled with "Fwd:" plus the subject of the original message, and your cursor is also in the Subj field.
8. If you want to add a comment to the message, tap to place the cursor in the message body field and enter the comment. If it extends beyond the screen limit, additional lines and a scroll bar appear. Whether or not you quote and/or add a comment, the entire message is forwarded, although it will not be visible to you.
9. Send Later: If you create the reply offline, you can place the message in the Waiting tab by tapping Send Later on the Write Mail screen.
10. Send Now: If you are online, you can send the message immediately by tapping Send Now. This option is not available offline.

#### Delete Button

You can delete a message in any tab of your Online Mailbox by tapping Delete at the bottom of the screen. If the "Confirm before deleting mail" box under Preferences of the Options menu is checked, a confirmation window displays.

If you tap Yes to delete the message, it is removed and cannot be recovered with AOL 2.0 for Palm OS.

#### Save Button

The Save button is only available on the New Mail and Old Mail tabs. You would tap the Save button only if you had not selected the option "Save a copy of all mail I read" on the Preferences menu. If you have selected the option, the Save button is not displayed, and the message is automatically saved in the Saved tab of your File Cabinet when you read it.

### Edit menu

With the New Mail screen open, tap the Menu icon () to display the Edit menu. The commands on this menu allow you to copy text for use in other messages and provide on-screen help for Graffiti writing.

Note:

This menu can also be accessed from several other screens.

Copy | Copies selected text from the message to the clipboard.
Select All | Selects the entire message.
Graffiti Help | Displays the entire Graffiti alphabet, including numbers, punctuation and special characters.

### Options menu

With the New Mail screen open, tap the Menu icon () to display the Options menu.

Instant Message Sender | Displays the Send Instant Message screen with the To field pre-filled with the sender's or recipient's screen name from the open mail screen.

Preferences

Allows you to set or change the following Preferences in AOL on your handheld:

- File Cabinet preferences.
- Confirm before deleting an e-mail message or ending an IM session.
- Notification of instant message sounds.
- Sorting display options in your File Cabinet and Online Mailbox.

About AOL | Displays information about the AOL application on your handheld and how to obtain technical support.

### Mail with embedded images, attached files and rich text

If you receive mail with an attached file, a paper clip icon appears next to the message, as shown in the figure below on the left. If the message contains an embedded or background image, it will say "Embedded image not displayed" below the To: field, as shown in the figure below on the right.

You cannot display the embedded or background image, or access the attached file from your handheld. However, you can ensure attachments are saved for viewing when you sign on to your desktop AOL by selecting Keep in the New Mail or Old Mail tab, or by selecting Keep all mail received as new in Auto AOL.

- If a file was attached, the name of the file is shown below the To: field.
- If the message contains rich text, the text is displayed but it is converted to ordinary text.

Note:

You can forward the message with its attached file, as long as the message is also in your Online Mailbox.

### Official AOL Mail

E-mail from AOL that you have not specifically requested, such as welcome letters you receive when you join AOL; e-mail from Steve Case, AOL's Chairman; e-mail from Screen Name: AOLYouveGotPics; e-mail from Screen Name: AOL Feedback; e-mail from Screen Name: AOL Official Mail is Official AOL Mail.

Legitimate Official AOL Mail will always include all three of the following attributes:

1. the blue envelope icon in your online mailbox
2. the light blue border behind the mail buttons in the mail message
3. the Official AOL Mail seal in the lower left corner of the e-mail border.

### Truncation of long messages

Messages longer than 32K are truncated when they are downloaded to the Palm handheld. If you read a message longer than this, the following notification is displayed at the end of the body text when you reach the 32K limit: ***MESSAGE EXCEEDED MAXIMUM SIZE***.

### Date and time display options

You can set the format for the way the date and time are displayed in messages. To do this, you first set a preference for the date and time display on your handheld.

1. Tap the Applications icon (), then tap Preferences.
2. Select Formats from the down arrow/pick list at the top.
3. Tap the Date pick list, then select the date format. This sets the date format for received messages.
4. Tap the Time pick list, then select the time format. This sets the time format for received messages.

When messages are listed in the Online Mailbox or File Cabinet, the date is truncated to show the month and day, but not the year. In the following figure, the date display for the M/D/Y and D-M-Y options are compared.

M/D/Y date | D-M-Y date

However, when a message is opened by tapping Read, the top of the message shows the entire date and time string. The following figure compares two different date and time format strings.

M/D/Y date am/pm time | D-M-Y date HH,MM time

### Searching for text in AOL for your Palm handheld

You can use the Find feature of your handheld to search for specific text in a message. (Review Find in your Palm documentation.) You can search offline and online. If you search offline, Find will search all messages in the File Cabinet. If you search online, Find will search the subject line, and the body of messages you have read. Using Find for specified text displays the sender and the subject of the message on a single line. Tapping this line opens the message.

When you invoke Find, a global search is made of all handheld applications that support Find. If the text appears in more than one application, all instances are displayed.

1. Tap the Find icon on your handheld (). The Find dialog box displays.
2. Enter the text you are looking for in the Find field.
3. Tap OK. A search is then made for all instances where this text occurs. If the text is found in AOL for your Palm handheld, the matches are listed by sender and subject.

   This example shows a single message was found in AOL for your Palm handheld with the specified text. The sender and subject are identified.

   - The first line displays the text searched for
   - In this example, the second line displays the application on your handheld in which the searched for text was found
   - The next line displays the sender (DTst2) and the Subject (Meeting Agenda) of the message in which the text was found
   - The following lines display the applications that were searched, but the text was not found there
4. Choose one of the following options.

- Tap the line with the sender and subject to open the message.
- Tap Cancel to return to the screen from which you started the search.