Where to purchase the license

IDGuard can be purchased at the Resco web site or at several major resellers of PDA software.

No matter where you purchase the software, the license is valid for the Palm OS version, desktop PC version or for other platforms Resco may support in the future.

General rule

Normally you purchase IDGuard for your handheld device.

• Use the UserID of this device (HotsyncID, PPC owner name) for the purchase.
• Use the same UserID to register the desktop IDGuard.
  (I.e. type the UserID into the User name field of the registration dialog.)

Upgrading

Legal owners of Resco products are entitled to free upgrades within one year from the date of the purchase. The prolongation for the next year costs 50% of the product's actual price.

To upgrade simply install the new version over the old one. As a rule, all upgrades are downwards compatible. (Any other action would have to be indicated in the release notes.)

Problems

Unlock code does not work

Did you write the UserID (HotSyncId, owner name etc.) into the User name field of the registration dialog?
If yes, then it must be a typing error.
The UserID used for the purchase must be identical to the user name shown in the registration dialog. Usual problems are a case error, missing space etc.

I used the wrong UserID for the purchase

Contact Resco support and ask for another code.
Please, include real UserID and some proof of purchase - for example the registration e-mail that you must have received.

I lost my unlock code

You can retrieve the code from www.resco.net/support/technical/resend.asp.

This works provided:

• The reseller where you purchased IDGuard shares the customer information with Resco, and
• You did not change your e-mail address since the purchase.

Support

You can also contact our support at palm@resco-net.com.

Palm OS notes

How to find the HotsyncID

HotSyncID is the string that the PalmOS uses to identify the session between the handheld and the desktop PC.

You can find it this way on your handheld:

• Press the HotSync icon (in the System program category); the string is written in the top right corner

If you do not have a HotsyncID

This happens if you use a smartphone that was never Hotsynced. In such case type (for example) your name inplace of the HotsyncID in the purchase form and type this string also to the application registration form. (Resco IDGuard allows that when the HotsyncID is empty.)

Resco Suite for Palm OS

IDGuard is part of the Resco Suite. In other words you can use the Resco Suite unlock code to register IDGuard as well.